This Privacy Policy explains how I, Shalise Lugo, collect, use, and protect personal information in connection with my mental and emotional performance coaching services. It is intended for visitors and clients who reside in the State of California.By visiting my website or working with me, you agree that your information will be handled as described in this Policy.

 

1. Information I Collect: I may collect the following types of information:

• Contact information, such as your name, email address, and phone number.

• Information you choose to share in forms, emails, or during sessions (for example, goals, challenges, or background details relevant to coaching).

• Scheduling and billing information related to consultations and coaching sessions.

• Basic technical information when you visit the site, such as IP address, browser type, and pages visited, which may be collected through cookies or similar technologies.

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2. How I Use Your Information

I use the information I collect for purposes such as:

• Responding to inquiries and scheduling consultations or sessions.

• Providing, personalizing, and supporting coaching services.

• Managing payments, invoicing, and basic business records.

• Improving the website and understanding how visitors use it.

• Complying with legal obligations and protecting my rights.

 

3. How I Share Your Information

 I do not sell your personal information.I may share your information with:

• Service providers who help operate my business (for example, scheduling tools, email providers, payment processors, or website hosting). These providers are only allowed to use your information to perform services on my behalf.

• Authorities or others when required by law, legal process, or to protect my rights, safety, or the rights and safety of others.

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4. Your Rights as a California ResidentIf you are a California resident, you may have the following rights, subject to certain limitations:

• Right to know: You can request information about the categories and specific pieces of personal information I have collected about you.

• Right to deletion: You can request that I delete personal information I have collected from you, subject to certain legal or business record‑keeping requirements.

• Right to non‑discrimination: I will not discriminate against you for exercising your privacy rights.To exercise these rights, you can contact me using the information in the “Contact” section below. I may need to verify your identity before responding to your request.

 

5. Data Security and RetentionI use reasonable physical, technical, and administrative measures to help protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure.I keep personal information for as long as needed to provide services, meet legal obligations, resolve disputes, and maintain appropriate business records.

 

6. Children’s Privacy

My services and website are not directed to children under 13, and I do not knowingly collect personal information from children under 13. If I learn that I have collected such information, I will take steps to delete it.

 

7. Changes to This Policy

I may update this Privacy Policy from time to time. Your continued use of the website or services after any changes means you accept the updated Policy.

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